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Resume

Experience

October 2025  - Present

LEARNING & DEVELOPMENT SPECIALIST

Security State Bank & Trust

Fredericksburg, TX

  • Designed, developed, and facilitated instructor-led, virtual, and eLearning solutions for approximately 400 bank employees across multiple departments.

  • Partnered with business leaders and subject matter experts (SMEs) to analyze performance gaps, identify training needs, and recommend performance-focused learning solutions aligned with business objectives.

  • Led the instructional design and development process for learning solutions, including needs analysis, learning objectives, storyboarding, facilitator guides, participant materials, job aids, presentations, and digital learning resources using Articulate Storyline 360, Articulate Rise 360, PowerPoint, and other learning technologies.

  • Administered the BAI Learning Management System (LMS), managing course assignments, learner enrollments, completion tracking, reporting, and training records to support compliance and professional development initiatives.

  • Led the instructional design and development of 2 instructor-led and eLearning courses and contributed to 4 additional courses supporting compliance, operations, and professional development initiatives.

  • Evaluated training effectiveness through learner feedback, assessments, and performance metrics, using insights to continuously improve curriculum, learning solutions, and learner outcomes.

  • Developed instructional design documents, storyboards, and course materials to support the creation of instructor-led and digital learning experiences.

  • Designed and facilitated onboarding programs for new employees, developing curriculum and performance support resources that accelerated time to proficiency.

  • Managed multiple instructional design projects simultaneously while developing timelines, coordinating deliverables, and meeting deadlines in a fast-paced banking environment.

  • Leveraged firsthand teller training experience and knowledge of banking operations to translate complex banking policies, procedures, and systems into engaging instructor-led and eLearning experiences that improved knowledge transfer and learner confidence. 

2020 - 2025

EDUCATOR

Northside Independent School District

San Antonio, TX

  • Designed interactive instructor-led, virtual, and web-based learning experiences for 150+ learners, increasing engagement by 20% through learner-centered and data-informed instructional strategies.

  • Applied the ADDIE model to analyze learning needs, develop curriculum, implement learning solutions, and evaluate outcomes aligned with learner and organizational goals.

  • Developed measurable learning objectives and assessments, analyzing performance data to improve learner outcomes by 10%.

  • Managed 200+ learning modules within an LMS, maintaining digital learning content, evaluating effectiveness, and implementing improvements to optimize learner experiences.

  • Facilitated 1,000+ instructor-led and virtual training sessions using Zoom and Google Meet, creating engaging and inclusive learning environments.

  • Collaborated with subject matter experts and stakeholders to design curriculum, analyze performance gaps, and develop instructional materials aligned with learning objectives.

2016 - 2020

SPECIAL EDUCATOR

The Ivymount School

Rockville, MD

  • Designed and developed over 100 hours of curriculum using data-driven instructional strategies to improve learner outcomes and engagement.

  • Analyzed learner performance data and assessment results to identify gaps, measure effectiveness, and adjust instructional approaches.

  • Collaborated with stakeholders to develop individualized learning solutions aligned with learner needs, organizational goals, and compliance requirements.

Resume

Experience

2016 - 2020

SPECIAL EDUCATOR

The Ivymount School

Rockville, MD

  • Conducted data analysis to assess the effectiveness of instructional strategies, applying strategic adjustments based on data-driven insights to improve learner outcomes.

  • Analyzed spreadsheet data to identify trends and patterns, documenting over 1,000 data points with 95% accuracy to inform decision-making and ensure compliance with state and federal reporting standards.

  • Developed project timelines and resource plans for 5+ online courses, ensuring timely delivery and adherence to the 90% completion rate for all instructional initiatives.

  • Developed and piloted over 100 hours of original curriculum for a diverse learner population, maintaining accurate records of instructional practices and tracking 50+ student performance metrics, while providing monthly progress reports to 10+ stakeholders.

Education

2017 - 2019

UNIVERSITY OF MARYLAND GLOBAL CAMPUS

Masters in Teaching, 4.0

Adelphi, MD

2012 - 2016

JOHNS HOPKINS UNIVERSITY

Bachelors of Arts, 3.02

Major: English

Minor: Psychology

Baltimore, MD

Professional skillset

Engaging Learning Design

Educational Technology

Curriculum Design

Writing Lesson Content

eLearning Developer

Microsoft Office Suite

Adult Learning Theories (ADDIE)

Microlearning

Engaging Learning Design

Teamwork & Collaboration

Strong Presentation Skills

Planning Implementation

Articulate Rise

Articulate Storyline

Camtasia

Canva

Storyboarding

ADA Compliance

Languages

English (native)

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